😊 Hassle-Free Cancellations & Returns
We totally get it—sometimes things don’t go as planned! That’s why we’re here to make cancellations, returns, and refunds as easy as possible for you. 💙
🚀 Need to Cancel Your Order? No Problem!
Changed your mind? We’ve got you covered!
- You can cancel your order within 12 hours of placing it for a full refund.
- After 12 hours, your order is already being processed and packed, so we can’t cancel it—but don’t worry, we’ll still do our best to help if needed!
📩 Just drop us an email at support@arigatokaimono.com with your order details, and we’ll sort it out for you.
📦 Something Wrong? We’ll Make It Right!
We want you to love your purchase, and if something isn’t right, we’re here to fix it.
💙 We’ll Replace or Refund If:
✅ You received the wrong item
✅ Your order arrived damaged or faulty
✅ Your package is lost in transit (If it doesn’t arrive within 45 days, we’ll take care of it!)
📸 Quick & Easy Return Process:
1️⃣ Email us at support@arigatokaimono.com within 7 days of delivery.
2️⃣ Send us a photo/video of the issue and your order number.
3️⃣ We’ll review it and offer a replacement or refund—your choice! 🎉
❌ When We Can’t Accept Returns
We want to be fair and transparent, so here are some cases where we can’t accept returns:
🚫 Changed your mind? Unfortunately, we can’t accept returns for buyer’s remorse.
🚫 Ordered the wrong size? Make sure to double-check our size guide before ordering.
🚫 Late return requests (We can only accept issues reported within 7 days of delivery).
💰 When Will You Get Your Refund?
If a refund is approved, it’ll be processed back to your original payment method within 5-10 business days. If you don’t see it by then, check with your bank or payment provider.
💌 Need Help? We’re Just a Message Away!
We want to make your shopping experience smooth and enjoyable. If you have any questions, just reach out to us at support@arigatokaimono.com—we’re happy to help! 😊